We do our best to make our workflow coherent, practical and transparent for our clients. Below, you can see an example of the usual workflow we recommend for most of our projects. It allows us to deliver the best results possible, without exceeding the projects' deadlines.

Tero studio workflow image
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Is the workflow open to modification?

We strive to make working with us comfortable for our clients, so changes to the workflow are negotiable in order to match our clients' preferences.

What source materials from the client are required to start production of the project?

We can work with different amounts of source materials. The client sends what is crucial for them, and for the rest, we'll improvise, remaining flexible for the client. It's important to send everything at once or notify us if the information is incomplete, so we can wait for all files before starting. If anything is unclear to us, we'll definitely clarify it before commencing work.

What is included in the price of the project?

Our project cost covers all 5 production stages, from initial concept to final renders. Additional changes post-render may incur negotiable fees. If corrections are related to our mistake, they will be made free of charge.Usually, we offer to make the pictures in 5000px size. 
Price does not include the transfer of source files, lifetime NDA, purchasing expensive content on stocks, 3d modeling complex environment (neighboring buildings, which are not part of the project) or complex objects

What factors can influence the price of the project?

Here are the most common factors that are taken into consideration while evaluating the project complexity:

- complexity of the architecture or interior design
- environment (full-3d / low poly / photomontage)
- camera angle complexity
- season
- number and resolution of images
- number and type of people on the images
- timeframes of the project
- number of details and making identical models

These are only several of the main things that we take into account while evaluating the project. The best solution would be to send us your project for evaluation so we could examine it and present you the options and solutions that we can offer depending on your requirements and technical task information.

How is payment made? Do you work on an advance payment basis?

Payment is made via bank Swift transfer, with all the company's banking details and the amount specified in the invoice. The terms of advance payment and payment stages are discussed individually based on the project's timeframe and size. Typically, we request a 50% advance payment or receive payment for completed project stages, especially for substantial projects. However, watermarks are usually added to images until the final payment ( or confirmation of payment) is received, after which we provide the original images without watermarks.

What is the cost of your work?

Projects vary greatly, and clients have unique requirements, so conditions regarding timelines and other factors can also differ. This makes it challenging to have a fixed cost applicable to all projects and clients. Typically, the process involves the client sending us the project for a preliminary estimate. If the price suits the client, we proceed with the work. If there are questions or a need to find ways to reduce costs, discussions continue until a compromise is reached. While our pricing may not be the cheapest, our clients are assured that their money is well spent.

What if the project goes on pause?

Sometimes, for various reasons, a project may go on pause during its execution, and we may not receive feedback within 14 calendar days after sending previews. In such cases, if clay renders were sent, we will request 50% of the project cost; if colored previews were sent, the remaining project amount. However, this amount is credited when the client is able to provide feedback

What corrections will incur additional charges?

Primarily, we strive to prevent unexpected additional charges and understand the importance of staying within the budget. However, there are situations where client-requested changes can entail a significant amount of work (though not always apparent initially).

- Changing the camera angle after showing a colored preview
- Switching seasons or time (e.g from day to night)
- Big changes to architecture or interior design
- Preparing additional design options

How is communication handled during the project?

Ideally, having a single client representative coordinating adjustments with us is beneficial. Communication can occur via email or messenger. Additionally, we use the MIRO service, where clients can leave comments for us on the images, and we can get clarification on aspects unclear to our team. For file transfer, we use the DropBox service. Please note that we do not practice receiving feedback during phone calls; feedback is accepted exclusively in written form.